Shipping & Returns
(*) Free shipping is not available in Hawaii, Alaska, Puerto Rico, Virgin Islands or Canada. For international orders, customer is responsible for all import duties due to your government. Shipping charges may apply to some products due to the size.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our warehouses to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization of your credit card, and we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the payment and submit your order for shipment.
If your order is in stock, we will to proceed to process the charges to your credit card, and the item will ship within 5 business days from the date of your order. We will send you the Tracking Information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive Tracking Information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
We strive to ship your orders as quickly as possible. Our regular business days for shipping and delivery are from Monday through Friday. The calculated ship time frame does not include the date the item was shipped out. For example: if 2nd. Day air is selected, and item is shipped on Monday, it will not be delivered until Wednesday- Monday is not considered in the shipping time frame.
Once the item is shipped, it will take a few additional business days to be delivered. Most of our smaller products are shipped via UPS or FedEx Ground. For ground shipping, we do not guarantee the ship date or the delivery date. If you need to receive your order by a certain date, we recommend you to ship your order via Air shipping. Please contact us to request expedited shipping. We can expedite your order via Next Day Air, Second Day Air, or Third Day Air, where available. If you have any questions regarding our AIR RUSH SHIPPING, please call us at 1-800-913-1268.
Over sized items such as cabinets or home bars will be shipped via a reliable truck Freight Company. They will carefully transport your merchandise. Once the item is shipped, normally, it will take approximately 5 to 10 business days or more for delivery depending on customer’s shipping address. Once the item has arrived within proximity of local area, the trucking company will call you to arrange a delivery time with you. Please give at least one day full window of time for the company to deliver the shipment depending on the local trucking company’s schedule. Trucking company schedules are regularly Monday through Friday during their regular business hours. Delivery unpacking and packaging removal are free for certain selected items.
It is the customer’s responsibility to open the packages and carefully inspect the items upon arrival, before signing the delivery papers and before the freight carrier leaves. Please inspect the outer shipping box carefully. If you see any damage, or possible damage condition on the shipping box, it is important to select “YES” on the question: “Is there damage to the exterior packaging?” field. If this option is not available on the delivery paper, please also note this in writing on the delivery papers.
30-Day Return Policy
We are proud to offer one of the best return policies in the ecommerce business. We accept returns or exchanges within 30 days of receipt* provided that the returned item(s) must be in new and original condition, including all original packaging material.
Authentic Models: Returns or exchanges accepted within 14 days of receipt
Products Not Eligible for Return All customized and special orders are not returnable/exchangeable. Damaged products while in transit back to the distribution center will not be accepted.
How Do I Return My Order?
Send an email to email@example.com with your original order number, products(s) to be returned, reason for the return and your name. A RA (Return Authorization) number will be sent to you via email with directions on returning your order. Unauthorized returns will not be accepted. You may choose your preferred shipping method for returning product(s) directly to the distribution center address we provide. Please purchase insurance when shipping the item back in case any issues arise. Home Bars Central is NOT liable for lost or damaged returned parcels. Email your return tracking number to firstname.lastname@example.org so we can track the return and save this information for your own reference as proof of pickup. Once item is received and inspected at the manufacturer’s warehouse, we will issue credit. An email confirmation will be sent once your refund has been processed.
Although we offer free shipping, please remember that if you return product(s), actual outbound shipping costs will be deducted from your refund. In addition, some of our items carry a restocking fee which would be deducted from any credit or refund if you wish to return a specific item.
Orders shipped cannot be voided and charges for round-trip shipping will be deducted from refunds for orders refused. Refused orders are considered returns so the restocking charge and shipping fee both ways will be incurred as detailed above.
Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Credits will be issued to the credit card used for the original purchase.
IMPORTANT: Home Bars Central is dedicated to providing high quality images and measurements to assist you in choosing your furniture. But, image quality may vary depending on your monitor color settings. At times, measurements are rounded off, and occasionally vary slightly from the description. You may contact us via email or phone for precise colors and dimensions of our products.
Please check the packaging of your item(s) prior to signing for delivery. If you notice any damage or missing parts, notify us immediately. We will make an effort to help you obtain the necessary replacements ASAP without extra cost.
Write “Package Damaged” when you sign for delivery. This helps ensure a quick and easy exchange process.
For items that look significantly damaged, you may refuse delivery and write “Refused Damage” on the paperwork. This will be returned to us and we will send you a new one. Notify us at once for refused deliveries so we can anticipate the return shipment.
For accepted items with damages or missing parts, do not discard the packaging. Contact us ASAP with photos and we will ship the replacement parts zero charge.
Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we will have the carrier pick up the item and send a replacement. Again, all returned products should be in the original packaging.
For manufacturer defects, faulty parts and unit replacements are offered. If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If we made an error and it cannot be remedied, we will arrange the return of the item to us.
- If you would like to keep the packaging, ask the trucking company at the time of delivery.
- We will do our best to provide all free services possible. However, we do not guarantee all free services are available for all orders or in all areas.
- It is the customer’s responsibility to insure products purchased will fit in desired location within delivery – Adequate clearance will be required for delivery.
- Unfortunately, we or the trucking companies are unable to guarantee any ship dates or delivery dates. Trucking company schedules are Monday through Friday during regular business hours. Additional fee may apply if requiring a special delivery appointment outside of trucking company’s regular delivery hours or if a specific delivery time frame is needed.
- Please do not refuse the shipment unless the merchandise is damaged, or you will be charged for a refused shipment fee 25% of invoice total plus all shipping charges.
- Products lost during shipment are very rare. However, if this occurs, please contact us within 3 days from the delivery date provided by the shipping carrier. We will replace your item at no cost in the event of loss during shipment. Please follow the procedure below:
- If you did not receive the package, but the shipping carrier indicated that the package was delivered please call the pertinent shipping carrier UPS (800-742-5877) of FedEx (800-463-3339) IMMEDIATELY (no later than 3 business days after the expected carrier delivery) and notify them that you DID NOT receive your package.
- Please contact us at email@example.com or call us at 1-800-913-1268 and let us know that you DID NOT receive your package.
- If the carrier confirms that your package has been lost, we will initiate the process to re-ship another item to you at no additional cost. The investigation process from the shipping company may take a few business days. We MUST have a confirmation from the shipping company to verify that your package is truly lost and can’t be found before a new replacement item is shipped to you. The replacement order will be shipped via the shipping method requested on the initial order.